Date of Publication: 22/02/2022
3Efreet provides and operates a platform to enable on-demand parcel service and or last mile delivery service by connecting delivery partners, customers, and businesses (‘Service’).
By accessing the Platform, you consent to the collection and use of your personal data as described in the policy. Please do not visit this Platform if you do not agree with the terms set out herein. If you are using or accessing the Platform on behalf of someone else (such as your child, relative, friend, associate) or an entity (such as your employer), you hereby and warrant represent that you are authorised by such individual or entity to accept this policy on such individual’s or entity’s behalf.
Information we collect
The information may be divided into the following general categories:
1. Information you provide to us
When you register with this Platform or use the Services, we may ask you to voluntarily provide us certain information that helps facilitate your use of the Platform and helps us stay compliant with our legal obligations.
1.1. Personal Information
When you register with this Platform or use the Services, we may ask you to voluntarily provide us certain information that personally identifies you or could be used to personally identify your entity (hereinafter referred to ‘Personal Information’). Personal information may include, but is not limited to, the following categories of information: First Name, Last Name, Email ID, Phone Number in case of an individual sign up and Company Name, Business Address, Business Email ID and Tax Number, profile picture and copies of trade license in case of Business sign up and other relevant data as desired by us. Questions or comments which you submit may also be regarded as Personal Information.
In the event, there is any change in your Personal Information or if you need to update or correct such Personal Information, or you have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to the 3Efreet at email@example.com and 3Efreet will take all reasonable efforts to incorporate the changes within a reasonable period of time.
1.2. Communications with us and other Users
When you communicate with us or use the Platform to communicate with other Users, we collect information about your communication and any information you choose to provide. We collect this information for the purposes of maintaining safety, ensuring quality, and optimising our Platform.
1.3. Order/Credit Information
While using our Platform for making a payment, we may ask you to provide us with certain information that will help us to process the order. Information may include, but is not limited to, your name, address, email address, and phone number(s).
2. Information which we automatically collect
When you register with the Platform or use the Service, we may automatically collect certain information that helps facilitate your use of the Platform and helps us stay compliant with our legal obligations. We may also collect certain information from third parties when you access the Platform of a third party or avail the services of a third party.
2.1. Non-Personal Information
We may additionally collect and track Non-Personal Information about your visit to the Platform including the domain name and the name of the web page from which you access the Platform, the time you spend on each of our web pages, the Internet Protocol (IP) address associated with your computer, operating system, transaction history, web pages you viewed, information searched for or requested for and other relevant statistics.
Your messages can be stored to process it, to compile statistical information, to improve our Platform and support, or to get in touch with you.
2.2 Location Information
When you use certain features on our Platform, we may collect information about your precise or approximate location through third party Platform(s) to offer you an improved user experience. Mobile devices allow you to control or disable the use of location services. Disabling such services may result in limited access to certain features on our Platform.
2.3. Billing, Collection and Payment Information
How we use the Information
We use the personal information you provided to us along with automatically collected information we receive to facilitate and optimise your use of the Platform. This conducted by us through, but not limited to customisation, and development of the Platform, maintaining a safe environment and compliance to our legal obligation.
1. Facilitate your use of the Platform
We use the information we collect about you to establish your account and allow you to purchase product through the Platform; provide customised content to you; communicate with you through email and phone, send you emails to inform you about our new products, services and offers; promotional messages and web analytics data, provide feedback to third party businesses; and take action regarding unlawful or harmful activities. You may opt out of the promotional emails anytime by intimating us of your preferences.
2. Promote and Customise the Platform
We may use your email address or phone number (if provided) to contact you regarding any changes to the Platform; system maintenance and outage issues; account issues; or otherwise, to troubleshoot problems. We may also send you information about related services and selected third party information.
3. Creating a Safer Platform
We may limit or restrict your use of our Platform and its associated features in response to possible signs of abuse. We may remove content, under our own discretion, which may be illegal, or we may deem as inappropriate.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. The user hereby agrees and understands that this obligation does not include passing on your information to trusted third parties who assists us in operating our Platform, conducting our business, but we ensure that these parties agree to keep this information confidential. Non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Disclosure of your Information
We may disclose your information to third parties; as stated below, which helps us facilitate your use of the Platform and helps us comply with our legal obligations. By using this Platform, you hereby give us the permission to disclose your information as per the terms of this policy. We will never sell your personal information or pass it to third parties for marketing purposes without your permission.
1. Business Transactions
We may disclose your personal information:
- If we are approached by a potential buyer of our business;
- If we are required to do so by law or in good faith believing such action is necessary to comply with the law.
- In case of a sale of assets, a bankruptcy, or an insolvency event, then we may sell, transfer, or share some or all of our assets, including your information to another party.
2. Legal Obligations
We will disclose your Information, as collected subject to the terms of this policy, where we are required to do so by law, under a subpoena, or if we believe that such action is necessary to comply with the law. We may also disclose personal information to protect the security or integrity of our service on reasonable requests from law enforcement agency.
3. Data Processor
We may disclose your personal information with associated third parties such as our subcontractors or our service providers who act on our behalf. We may also use a third-party data processor to process your information on our behalf. They may be identified as follows:
3.1 Service Providers
We, in the course of the business, employ third party companies and/or individuals to facilitate the use of our Platform, to operate our Platform on our behalf, to perform services which are related to our Platform, or to assist us in analysing the usage of our Platform. These third parties will be provided with access to your personal information for the sole purpose of performing these tasks, as mentioned, on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your personal information to contact or inform you with newsletters, promotional materials and/or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any of the emails we have sent.
3.3. Payment Provider
To facilitate the payment process, we may provide a third-party payment provider with relevant personal information to processes all payments you may make on our Platform.
3.4. Analytics Information
In addition, we collect, monitor, and analyse information in order to increase our Platform’s functionality and we may use third party services, including but not limited to, Google Analytics. Please go through these third-party service provider’s privacy policies which addresses how they use such information.
Other Important Information
1. Retention Period
The information collected namely personal information, log data, analytical information, location information and other information as stated in this policy will be retained by 3Efreet for the period wherein the data is essential for achieving the purpose of data processing.
In addition to the above, 3Efreet will also retain any and all of your information as necessary to comply with legal obligations, resolve disputes and/or enforce agreements.
2. Links to other website/ application
We aim to maintain accuracy of the personal information which you provide us at all times and if you seek to update or correct such Information for any reason, please update this directly yourself or send updates/corrections to us at firstname.lastname@example.org. 3Efreet aims to take all reasonable efforts to incorporate such changes in your Personal Information within a reasonable period of time.
4. Children’s Privacy
Protecting the privacy of every minor is equally important to us. The Platform are not structured to attract minor children and you hereby acknowledge that you are above the age of thirteen (13) years while accessing the Platform.
5. Security of Information
The security of your information is important to 3Efreet, and 3Efreet shall take all reasonable measures to protect the security of such information. However, there is always some risk that an unauthorised third party may access the 3Efreet systems or that transmissions of your information over the internet may be intercepted, accessed, used, or released in a manner that is inconsistent with this policy. 3Efreet expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your information, which may be intercepted by third parties.
6. Governing Law